I have recommended WP Engine to dozens of clients and most now host on their platform. However, I am wondering if their service is worth it now. I have seen a rise in speed and quality with cheaper hosts like HostGator and today I rang WP Engine’s helpdesk and spoke to an operator in the US called Carlos. He was extremely rude and unhelpful and unable to answer my most basic and general questions without great prodding. The problem I had was a WordPress site timing out and he was unwilling to answer basic questions about this particular problem.

In the end, I have had to spend hours trying to get my client to ring WP Engine up from New Zealand and talk to them despite not having any understanding regarding hosting.

As a web developer, I can say that it will be nearly impossible working with WP Engine if you are not the owner of the account. Despite not talking about any particular account details, I had to argue with Carlos for 15 minutes before he could give me general answers about what a Bad Gateway Error 504 on WP Engine was and what a fix for that would entail.